Mea Culpa: A Business Should Own Up to Customer Service Flub

By THE ASSOCIATED PRESS
NYT
Erika Wasser and her staffers arrived for a big appointment — hair and makeup for a bridal party of 11 — to realize someone had goofed and the salon space they share in a Miami hotel wasn't available that day. And the bride was expecte...
Published date: July 25, 2018 at 06:12PM
AP
New York Times article